Due to COVID-19 and the holiday season delays we are experiencing longer than normal processing and shipping times. Please allow 7-10 business days to receive your package via USPS. Thank you for your patience. 🤍 All orders over $25 receive a FREE hand sanitizer ✨

Refund/Return Policy

Refund/Returns/Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


Additional non-returnable items: Gift cards


To complete your exchange, we require a receipt or proof of purchase.


Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted.

Any item that is returned more than 30 days after delivery will not be accepted.


Exchanges (if applicable)

THERE ARE NO EXCHANGES. We only replace items if they are EXTENSIVELY PROVEN to be defective or damaged. For further inquiries send us an email at jayyonthebeat@outlook.com.


Refunds (if applicable)

In the case of a refund discrepancy; place contact our customerservice@prettygangcosmetics.com and once your discrepancy is verified we will give you further instructions and notifications. In the case your discrepancy requires a return, we will notify you of further instructions. In the events you are asked to return such item(s) once received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be sent to your email, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jayyonthebeat@outlook.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.